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RMA WARRANTY
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RMA WARRANTY
How does the RMA process work? How do I replace my defective product? Register your products for warranty here.
STEP 1 – The device is NOT working
If your device is not working. If it is working, please contact the place of purchase or directly with www.yeyiangaming.com by these means of communication:
1. Chat
2. Telephone: Tel. +911 76 46 33
3. RMA system
To apply the guarantee on monitors that have dead pixels, you must have a minimum of 5 dead pixels.
STEP 2 – A Customer Care representative will assist you. and will determine the eligibility of your product for RMA.
Our Customer Care representative will work with you. with you to verify the condition of the device and determine eligibility for an authorized RMA.
NOTE: Your device must be WITHIN THE WARRANTY PERIOD in order to qualify for a replacement if it is a DOA.
STEP 3 – Register your product
Eligible or not, please register the product with our representative by providing the following information. Similarly, you can register your product using our online registration.
STEP 4 – The Customer Care representative will sign the contract. An RMA approval request will be submitted if your product qualifies for replacement. Quickly submit a request for RMA approval after qualifying your device for replacement or repair.
NOTE: You may get an approval right away if you have contacted us by phone or chat. The standard approval of an RMA is 24-48 business hours.
STEP 5 – Once the RMA is approved.
Once the RMA is approved, you will receive an email. You will receive an email with your approval information and information for shipping* your product to our warehouse (which may not be in your location).
STEP 6 – You will be notified by email
You will be notified by email when your new product is shipped through the shipping company.
NOTE: Once yeyian.es receives your defective product in our warehouse, the Replacement department requires between 7-15 business days to process the shipment of your device.
To check the status of your RMA
You can request the status of your RMA directly with the Customer Care representative.
Note: Any data that is omitted may be deleted. be cause for delay or return of your product.